Refund policy

Return Eligibility

• Returns are accepted within 7 days of receiving your order.
• Products must be unused, uninstalled, in original packaging, and in the same condition as received.
• Proof of purchase is required (e.g., order confirmation).

Non-Returnable Items

• Installed or used faucets or materials.
• Hygiene-related items.
• Customized or special order products.
• Digital goods.
• Gift cards.
• Items damaged, missing parts, or not in original condition.

Refunds

• Once we receive and inspect the returned item, we will notify you of approval or rejection within 2–3 business days.
• Approved refunds will be processed to the original payment method within 14 business days.
• Shipping fees are non-refundable unless the item was defective or incorrect.

Defective or Incorrect Items

• Contact us within 7 days with photos or videos.
• We will arrange a replacement or full refund.

Exchanges

Exchanges are available for defective or incorrect items only.

Return Shipping

• You are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
• If we assist with courier pickup, the fee may be deducted from your refund.

Cash on Delivery (COD) Orders

• COD refunds will be issued via bank transfer or store credit (no cash refunds).